Help & FAQs

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to

Question: Do I Need An Account To Place Orders At

You do not need to register to place can check out as a guest.But by subscribing to our newsletter,you can maximize your shopping experience and get the latest updates on new products and upcoming sales. you can subscribe to our newsletter here .

Question: Is My Personal Information Secure?

Please be assured that your personal information is kept private.In addition, all online transactions are done through Stripe or PayPal, and we do not handle or store your credit card information.

Question: What Are Your Hours Of Operation?

We are here for you each and every business day, Monday - Friday. 8:30 a.m. - 8:30 p.m. EST.

Question: How Can I Contact You For Customer Support?

For questions related to orders placed, technical assistance and parts, please contact Please have your order number ready. Outside of business hours you can write us and our team will aim to respond to your enquiry within 72 hours of their return.

Question: Preorder: What It Means?

When you add a product in your cart you can see: Preorder. This means that the product has not been launched yet in your market but it will be available shortly. If you want to be one of the first to have this product, you can order it. You will be notified via email when the order will be shipped.

Question: What Payment Methods Do You Accept? store accepts the following payments for online purchases: Master Card, Visa, American Express, Paypal.

Question: When Will My Credit Card Be Charged?

The payment will be taken from your card as soon as your order is assigned for fulfillment. Please note, an authorization for funds will be placed on your card at the time of order and will clear after payment is resolved.

Question: Why Is My Card Not Working?

We are sorry to hear you’re having trouble, this could be for a variety of reasons. Please login to your Account sent with your order confirmation and ensure you have entered the correct billing address and card details.

Question: Why Has My Order Not Been Shipped/delivered?

There are a few reasons that can keep us from being able to ship your order.
Here are a few possible causes:
• The product(s) you ordered are out of stock or discontinued.
• You live in a remote area and we cannot deliver there.
• You specified an incorrect delivery address.
• A payment issue might have occurred when you placed the order.

Question: Can I Select The Date And Time For Delivery?

We do not support this service; we recommend that someone is present at the address specified for delivery.

Question: Who Is Going To Deliver My Order?

We use UPS and Priority shipping for our website orders.
Please note that If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.


If you are not happy with your purchase, you can return a product within 7 days and we will happily refund the purchase price.

Question: Can I Replace My Product With Another One?

Please note that is never possible to replace a product – you will need to return the original order for a refund and then place a new order for the correct product.

Question: What Do You Have To Do To Place A Warranty Claim?

You will be required to submit a warranty request to our customer service warranty team. You will be requested to provide photos of the product and a copy of your original receipt. Flashlightgo will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms.